At Africa Wetu Tours and Safaris Pty Ltd ("we," "us," or "our"), we are committed to protecting your privacy in accordance with POPIA. This policy explains how we collect, use, disclose, and secure your personal information when you interact with us, book services, or visit our website.
Personal Information We Collect
We collect information necessary for providing tours and safaris, including:
- Contact details (name, email, phone, address).
- Identification (passport details, nationality).
- Travel preferences (dietary needs, health info, loyalty programs).
- Sensitive information (e.g., health data for accommodations or activities), only with your explicit consent and where required.
- Online data (IP address, browser type, cookies for site functionality).
We do not collect information from children directly; a responsible adult must provide it.
How We Collect Information
Directly from you during bookings, inquiries, or website interactions. Indirectly from third parties (e.g., travel agents) with your consent. We only collect what's necessary and in compliance with POPIA.
Use of Information
To process bookings, manage itineraries, provide services, communicate updates, and improve our offerings. For marketing (with opt-out options). Sensitive data is used only for the purpose collected (e.g., health info for safari arrangements).
Disclosure of Information
Shared with Third-Party Suppliers (e.g., hotels, airlines) to fulfil bookings. May be disclosed if required by law, for safety, or to prevent fraud. We do not sell your data. Transfers outside South Africa comply with POPIA safeguards.
Security
We use industry-standard measures (encryption, access controls) to protect data from unauthorized access, loss, or misuse. However, no system is 100% secure.
Your Rights Under POPIA
You can access, correct, or request deletion of your data. Object to processing or withdraw consent (may affect services). Contact us at inquiries@africawetutours.com for requests. We retain data as required by law or for business purposes (e.g., five (5) years for records).
